Deposit

A 50% deposit is required before we begin work on any project. This deposit is non-refundable and will be applied to the total cost of the project.

Payment methods

We accept payment via check or electronic transfer. Payment must be made in full upon completion of the project or as otherwise specified in the project contract. We do not accept payment by credit card.

Late payment

Any payment not received within 2 days of the due date will be considered late. A late payment fee of 10% of the total project cost or 3000, whichever is greater, may be applied. We reserve the right to suspend work on the project until payment is received.

Refunds

We do not offer refunds for services provided, except in cases where we are unable to complete the project as specified in the contract. If a refund is granted, any work completed up to the date of termination will be billed at our standard hourly rate and deducted from the refund amount.

Payment disputes

Any payment disputes must be submitted in writing within 10 days of the invoice date. Failure to submit a dispute within this time frame constitutes acceptance of the charges. We will review and respond to all payment disputes within 30 days of receipt.

Invoices

Invoices will be sent electronically to the email address provided by the client. It is the client’s responsibility to ensure that the email address is correct and up to date.

Taxes

All fees are exclusive of taxes, which will be added to the invoice as required by law.

Project delays

Any project delays caused by the client may result in additional charges. We will inform the client of any additional charges before proceeding with the work.

Project cancellation

If the client cancels the project after work has begun, the client will be responsible for paying for any services provided up to the date of cancellation. The deposit is non-refundable in this case.